Last updated February 20, 2025
This Privacy Policy for Fact Check Food (doing business as Fact Check Food) (“we,” “us,” or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
• Visit our website at https://factcheckfood.com (“Site”), or any website of ours that links to this Privacy Policy.
• Engage with us in other related ways, including any sales, marketing, or events.
If you have any questions or concerns, please read this Privacy Policy carefully. It will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at [email protected].
SUMMARY OF KEY POINTS
1. What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the features you use.
See Section 1 for more.
2. Do we process any sensitive personal information?
Some of the information may be considered “special” or “sensitive” in certain jurisdictions (e.g., financial details). We may process sensitive personal information when necessary with your consent or as permitted by applicable law.
See Section 1, “Sensitive Information.”
3. Do we collect any information from third parties?
We may collect information from public databases, marketing partners, social media platforms, and other sources.
See Section 1, “Information Collected From Other Sources.”
4. How do we process your information?
We process your information to provide, improve, and administer our Services; communicate with you; ensure security and fraud prevention; and comply with legal requirements. We only process your information when we have a valid legal reason to do so.
See Section 2.
5. In what situations and with which types of parties do we share personal information?
We may share information with specific types of third parties or in certain situations, e.g., with hosting providers, analytics tools, or advertising networks.
See Section 4.
6. How do we keep your information safe?
We have organizational and technical security measures to protect your personal information. However, no technology can be 100% secure, so we cannot guarantee no breach will ever occur.
See Section 10.
7. What are your rights?
Depending on where you are located, you may have certain rights regarding your personal information—e.g., accessing, correcting, or deleting data.
See Section 12, and also Section 14 for U.S. residents and Section 15 for other regions.
8. How do you exercise your rights?
The easiest way is to contact us at [email protected]. We will address your request in accordance with applicable data protection laws.
9. Want to learn more about what we do with any information we collect?
Review the entire Privacy Policy below.
TABLE OF CONTENTS
1. [WHAT INFORMATION DO WE COLLECT?]
• Sensitive Information (where applicable)
• Information Collected From Other Sources
2. [HOW DO WE PROCESS YOUR INFORMATION?]
3. [WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?]
4. [WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?]
5. [WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?]
6. [DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?]
7. [HOW DO WE HANDLE YOUR SOCIAL LOGINS?]
8. [IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?]
9. [HOW LONG DO WE KEEP YOUR INFORMATION?]
10. [HOW DO WE KEEP YOUR INFORMATION SAFE?]
11. [DO WE COLLECT INFORMATION FROM MINORS?]
12. [WHAT ARE YOUR PRIVACY RIGHTS?]
13. [CONTROLS FOR DO-NOT-TRACK FEATURES]
14. [DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?]
15. [DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?]
16. [DO WE MAKE UPDATES TO THIS NOTICE?]
17. [HOW CAN YOU CONTACT US ABOUT THIS NOTICE?]
18. [HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?]
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
• Name: To personalize user experience and facilitate account identification.
• Phone number: To enable communication, verification, and customer support.
• Email address: To send account updates, notifications, and marketing communications.
• Mailing address: To process any necessary deliveries, billing, or location-based services.
• Username: To create unique user profiles and facilitate account access.
• Password: To secure user accounts and prevent unauthorized access.
• Contact preference: To customize communication preferences and marketing opt-ins.
• Contact or authentication data: To verify identity and enhance account security.
• Billing address: [Only if relevant] To process payments, invoices, or prevent fraud.
Sensitive Information
When necessary, with your consent or as otherwise permitted by applicable law, we may process the following categories of sensitive information:
• Bank account details: Collected only from users who may require payouts (e.g., if you offer any form of remuneration or sale transactions through the Services).
Payment Data
We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. Please refer to their privacy notice for more details.
Social Media Login Data
We may provide you with the option to register using your existing social media account details (e.g., Facebook, X, or similar). If you choose to do so, we will collect certain profile information about you from the social media provider, as described in Section 7 — HOW DO WE HANDLE YOUR SOCIAL LOGINS?.
All personal information you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information Automatically Collected
In Short: Some information (like your IP address and/or browser/device characteristics) is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (such as your name or contact information) but may include device and usage details, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services. This information is primarily needed to maintain the security and operation of our Services, as well as for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
• Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings, and details about your activity in the Services (e.g., date/time stamps, pages and files viewed, searches, features used), device event information (system activity, error reports like “crash dumps,” hardware settings), and more.
• Device Data: Information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device, this data may include your IP address (or proxy server), device/application identification numbers, location, browser type, hardware model, Internet service provider or mobile carrier, operating system, and system configuration details.
• Location Data: Information about your device’s location, either precise or imprecise. How much we collect depends on your device settings. For instance, we may use GPS and other technologies to collect geolocation data indicating your current location (based on IP address). You can opt out of allowing us to collect this information by refusing access or disabling Location settings on your device, though certain features of the Services may be unavailable if you do so.
Information Collected from Other Sources
In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other external sources.
To enhance our ability to provide relevant marketing, offers, and services to you (and to keep our records updated), we may obtain information about you from various third-party sources. These could include public databases, joint marketing partners, affiliate programs, data providers, and social media platforms. Examples of such information might include mailing addresses, job titles, email addresses, phone numbers, Internet Protocol (IP) addresses, social media profiles, and user behavior data, which may be used for targeted advertising and event promotions.
If you interact with us on a social media platform using your social media account (e.g., Facebook or X), we may receive personal information about you from those platforms—such as your name, email address, or other profile data. You have the right to withdraw your consent to our processing of such personal information at any time (see Section 12 — WHAT ARE YOUR PRIVACY RIGHTS?). The specific information we receive depends on your social media account’s privacy settings. Please note that the social media platform’s use of your information is not governed by this Privacy Policy.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
1. To facilitate account creation and authentication and otherwise manage user accounts.
We may process your information so you can create and log in to your account, as well as keep your account functional.
2. To deliver and facilitate the delivery of services to you.
We may process your information to provide you with requested services or features.
3. To respond to user inquiries / offer support to users.
We may process your information to address your inquiries and solve any potential issues you might have with a requested service.
4. To send administrative information to you.
We may process your information to send details about our products and services, changes to our terms and policies, and other similar updates.
5. To fulfill and manage your orders.
[If applicable] We may process your information to fulfill and manage orders, payments, returns, or exchanges made through the Services.
6. To enable user-to-user communications.
[If applicable] We may process your information if you choose to use features allowing communication with other users.
7. To request feedback.
We may process your information when necessary to request feedback and contact you regarding your use of our Services.
8. To send you marketing and promotional communications.
We may process personal information you send to us for marketing purposes, if in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see Section 12 — WHAT ARE YOUR PRIVACY RIGHTS?
9. To deliver targeted advertising to you.
We may process your information to develop and display personalized content and advertising tailored to your interests, location, etc.
10. To protect our Services.
We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
11. To identify usage trends.
We may process information about how you use our Services to better understand usage trends and improve them accordingly.
12. To determine the effectiveness of our marketing and promotional campaigns.
We may process your information to better understand how to provide marketing and promotional campaigns most relevant to you.
13. To save or protect an individual’s vital interest.
We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law—such as your consent, to comply with legal obligations, to provide you with services, to fulfill contractual obligations, to protect your rights, or to further our legitimate business interests.
If You Are Located in the EU or UK
Under the General Data Protection Regulation (GDPR) and UK GDPR, we are required to explain the valid legal bases we rely on to process your personal information. As such, we may rely on the following legal bases:
1. Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time; see Section 12 — WHAT ARE YOUR PRIVACY RIGHTS? for details on how to do so.
2. Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request before entering into a contract with you.
3. Legitimate Interests. We may process your information where we believe doing so is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests or fundamental rights and freedoms. For example, we may process personal information for the following purposes:
• Sending users information about special offers and discounts on our products or services
• Developing and displaying personalized and relevant advertising content for our users
• Analyzing how our Services are used so we can improve user engagement and retention
• Supporting our marketing activities
• Diagnosing problems and/or preventing fraudulent activities
• Understanding how our users interact with our products and services so we can improve user experience
4. Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations (e.g., cooperating with a law enforcement body or regulatory agency, defending our legal rights, or disclosing your information as evidence in litigation in which we are involved).
5. Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or those of a third party (e.g., situations involving potential threats to the safety of any person).
If You Are Located in Canada
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a particular purpose, or where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time (see Section 12 on withdrawing consent).
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
• If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
• For investigations and fraud detection or prevention
• For business transactions, provided certain conditions are met
• If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
• For identifying injured, ill, or deceased persons and communicating with next of kin
• If we have reasonable grounds to believe an individual has been, is, or may be a victim of financial abuse
• If obtaining consent would compromise the availability or accuracy of the information, and collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of Canadian law
• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to production of records
• If it was produced by an individual in the course of their employment, business, or profession, and the collection is consistent with the purposes for which the information was produced
• If the collection is solely for journalistic, artistic, or literary purposes
• If the information is publicly available and is specified by regulations
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in the specific situations described below and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers
We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to certain information to do that work. We have contracts in place with these third parties to help safeguard your personal information. This means they:
• Must only process your personal information as instructed by us;
• Cannot share your personal information with any organization other than us;
• Are required to protect the data they hold on our behalf and retain it only for the period we instruct.
The categories of third parties with whom we may share personal information include, but are not limited to:
• Website Hosting Service Providers
• Social Networks
• Sales & Marketing Tools
• Payment Processors
• Data Analytics Services
We May Also Share Your Personal Information in the Following Situations
1. Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
2. When We Use Google Maps Platform APIs
We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). Google Maps relies on GPS, Wi-Fi, and cell towers to estimate your location. Although GPS is typically accurate to about 20 meters, Wi-Fi and cell towers help improve accuracy when GPS signals are weak—especially indoors. This location data helps Google Maps provide directions but is not always perfectly precise.
3. Affiliates
We may share your information with our affiliates, and we will require them to honor this Privacy Policy. Affiliates include our parent company, subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
4. Business Partners
We may share your information with our business partners to offer you certain products, services, or promotions.
5. Other Users
When you share personal information (for example, by posting comments, contributions, or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and could become publicly available outside the Services indefinitely. If you interact with other users of our Services and register through a social network (e.g., Facebook), your contacts on that social network will see your name, profile photo, and descriptions of your activity. Similarly, other users of our Services will be able to view any descriptions of your activity, communicate with you, and view your profile.
5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who may advertise on our Services, but who are not otherwise affiliated with Fact Check Food.
The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us, which may link to other websites, services, or applications. Accordingly, we make no guarantees regarding any such third parties, and we will not be liable for any loss or damage caused by your use of such third-party websites, services, or applications. The inclusion of a link to any third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third-party websites; any data collected by third parties is not covered by this Privacy Policy. We are not responsible for the content or privacy/security practices of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly with any questions.
6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (e.g., web beacons, pixels) to gather information when you interact with our Services. Some online tracking technologies help maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit certain third parties and service providers to use online tracking technologies on our Services for analytics and advertising purposes. This includes helping manage and display advertisements, tailoring them to your interests, or sending reminders based on your engagement. These third parties and service providers use their technology to offer advertising about products and services that may align with your interests, which may appear on our Services or on other websites.
If, under applicable U.S. state laws, these online tracking technologies are considered a “sale” or “sharing” of personal data (which can include targeted advertising), you can opt out by submitting a request as described under Section 14 — DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?.
Specific information about how we use such technologies, and how you can refuse certain cookies, is provided in our Cookie Policy at https://factcheckfood.com/cookie-policy.
7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using details from your third-party social media account (e.g., Facebook or X). If you choose to do so, we will receive certain profile information about you from the social media provider. The specific profile information we receive may vary by provider but could include your name, email address, friends list, profile picture, and any other information you choose to make public on such a platform.
We will use the information we receive only for the purposes described in this Privacy Policy or as otherwise made clear to you within our Services. Please note that we do not control—nor are we responsible for—other uses of your personal information by the relevant social media provider. We recommend reviewing their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their respective sites and apps.
8. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information (see Section 4 — WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?), located in the United States and potentially other countries.
If you are a resident of the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, please note that these countries may not necessarily have data protection laws as comprehensive as those in your own. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Policy and applicable law.
European Commission’s Standard Contractual Clauses:
We have implemented measures to protect your personal information, including the use of the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers. These clauses require that all recipients protect any personal information processed from the EEA or UK in accordance with European data protection laws. Our Data Processing Agreements, which include Standard Contractual Clauses, are available here:
We have also implemented similar appropriate safeguards with our third-party service providers and partners, and further details are available upon request.
9. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.
We will only retain your personal information for as long as is necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information longer than the period in which users maintain an account with us.
When we no longer have an ongoing legitimate business need to process your personal information, we will either delete or anonymize the data. If this is not possible (for instance, if your data is stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion becomes feasible.
10. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed 100% secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will never be able to defeat our security measures or improperly collect, access, steal, or modify your information.
While we do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
11. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect or solicit data from, or market to, children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18, or that you are the parent or guardian of a minor and consent to such minor’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under the age of 18, please contact us at [email protected].
12. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on your state of residence in the US or in certain regions (e.g., the EEA, UK, Switzerland, and Canada), you may have rights that allow you to access and control your personal information. You may review, change, or terminate your account at any time, subject to the laws of your country, province, or state.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right to:
1. Request access and obtain a copy of your personal information
2. Request rectification or erasure
3. Restrict the processing of your personal information
4. If applicable, request data portability
5. Not be subject to automated decision-making
In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the details provided in Section 17 — HOW CAN YOU CONTACT US ABOUT THIS NOTICE?.
We will consider and act upon any request in accordance with applicable data protection laws.
• EEA or UK Residents: If you believe we are unlawfully processing your personal information, you have the right to complain to your Member State data protection authority or UK data protection authority.
• Switzerland Residents: You may contact the Federal Data Protection and Information Commissioner.
Withdrawing Your Consent
If we rely on your consent to process your personal information (which may be express or implied, depending on applicable law), you have the right to withdraw that consent at any time. You can do so by contacting us using the details in Section 17, or by updating your preferences where applicable.
Please note that withdrawing your consent will not affect the lawfulness of any processing conducted before the withdrawal. Where permissible by law, withdrawing consent will also not affect processing carried out on other lawful grounds besides consent.
Opting Out of Marketing and Promotional Communications
You can unsubscribe from our marketing and promotional communications at any time by clicking the “unsubscribe” link in our emails, or by contacting us using the details in Section 17. After unsubscribing, you may still receive service-related messages (e.g., account or security updates, responses to support inquiries) necessary for the administration of your account.
Account Information
If you would like to review or change the information in your account or terminate your account, you can:
• Log in to your account settings and update your user account.
• Contact us using the information provided in Section 17.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, or comply with applicable legal requirements.
Cookies and Similar Technologies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to remove or reject cookies; however, doing so may affect certain features or services of our Services. You may also opt out of interest-based advertising by advertisers on our Services.
If you have questions or comments about your privacy rights, you may email us at [email protected].
13. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. Currently, there is no uniform technology standard for recognizing and implementing DNT signals, and as such, we do not respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.
California law requires us to disclose how we respond to web browser DNT signals. Because there is no industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
14. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you, as well as how we have processed it. You may also have the right to correct inaccuracies, obtain a copy of, or delete your personal information, and you may withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.
Categories of Personal Information We Collect
We have collected certain categories of personal information in the past twelve (12) months, as described in Section 1 — WHAT INFORMATION DO WE COLLECT?. We only collect sensitive personal information (as defined by applicable privacy laws) for permitted purposes under the law or with your consent. Sensitive personal information may be used or disclosed to a service provider or contractor for additional, specified purposes. You may have the right to limit the use or disclosure of your sensitive personal information. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.
We may also collect other personal information outside these categories when you interact with us in person, online, by phone, or by mail, for example:
• Receiving assistance through our customer support channels
• Participating in customer surveys or contests
• Facilitating delivery of our Services and responding to your inquiries
Retention: We will use and retain the collected personal information as needed to provide the Services, or for as long as a user maintains an account with us, as explained in Section 9 — HOW LONG DO WE KEEP YOUR INFORMATION?.
Sources of Personal Information
Learn more about the sources of personal information we collect in Section 1 — WHAT INFORMATION DO WE COLLECT?.
How We Use and Share Personal Information
Learn more about how we use your personal information in Section 2 — HOW DO WE PROCESS YOUR INFORMATION?.
Will Your Information Be Shared With Anyone Else?
We may disclose your personal information to our service providers under written contracts, as described in Section 4 — WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?. We may use your personal information for our own business purposes (e.g., internal research for technological development). This is not considered “selling” of your personal information.
We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. The categories of third parties to whom we disclosed personal information for a business or commercial purpose are listed in Section 4.
Your Rights
Under certain U.S. state data protection laws, you have specific rights. These rights are not absolute, and in some cases, we may decline your request as permitted by law. These rights include:
1. Right to know whether we are processing your personal data
2. Right to access your personal data
3. Right to correct inaccuracies in your personal data
4. Right to request the deletion of your personal data
5. Right to obtain a copy of the personal data you previously shared with us
6. Right to non-discrimination for exercising your rights
7. Right to opt out of the processing of your personal data if used for targeted advertising (or “sharing” as defined under California privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)
Depending on your state of residence, you may also have:
• Right to access the categories of personal data being processed (as permitted by laws like Minnesota’s)
• Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by laws like California’s and Delaware’s)
• Right to obtain a list of specific third parties to whom we have disclosed personal data (as permitted by laws like Minnesota’s and Oregon’s)
• Right to review, understand, question, and correct how personal data has been profiled (as permitted by laws like Minnesota’s)
• Right to limit use and disclosure of sensitive personal data (as permitted by California law)
• Right to opt out of the collection of sensitive data and personal data collected through a voice or facial recognition feature (as permitted by Florida law)
How to Exercise Your Rights
To exercise these rights, you can contact us by emailing [email protected], or by referring to the contact details in Section 17 — HOW CAN YOU CONTACT US ABOUT THIS NOTICE?.
We will honor your opt-out preferences if you enable the Global Privacy Control (GPC) opt-out signal in your browser.
Under certain U.S. state data protection laws, you may designate an authorized agent to submit a request on your behalf. We may deny a request from an authorized agent who has not provided proof they are validly authorized to act on your behalf, in accordance with applicable laws.
Request Verification
When you submit a request, we may need to verify your identity to ensure you’re the same person about whom we have collected personal information. We will only use the personal information you provide in your request to verify your identity or authority to make the request. If we cannot verify your identity using the information we already maintain, we may ask you for additional details for security or fraud-prevention purposes.
If you submit a request through an authorized agent, we may need to collect additional information to verify your identity before processing. The agent may also need to provide a written, signed permission from you allowing them to act on your behalf.
Appeals
Under certain U.S. state data protection laws, if we decline to fulfill your request, you may appeal our decision by emailing [email protected]. We will inform you in writing of any action taken or not taken in response to your appeal, including our reasons. If your appeal is denied, you may file a complaint with your state attorney general.
California “Shine The Light” Law
California Civil Code Section 1798.83, also known as the “Shine The Light” law, allows California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for their direct marketing purposes, as well as the names and addresses of all such third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit it in writing to us using the contact details in Section 17 — HOW CAN YOU CONTACT US ABOUT THIS NOTICE?.
15. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: You may have additional rights depending on the country in which you reside.
Australia and New Zealand
We collect and process your personal information in accordance with Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020 (the “Privacy Act”). This Privacy Policy satisfies notice requirements under both laws, in particular regarding:
• What personal information we collect
• The sources from which we collect it
• The purposes for which we use it
• The recipients of your personal information
If you choose not to provide personal information necessary to fulfill these purposes, it may affect our ability to provide certain services, such as:
• Offering you the products or services you want
• Responding to or assisting with your requests
• Managing your account with us
• Confirming your identity and protecting your account
At any time, you have the right to request access to or correction of your personal information. You can do so by contacting us using the details provided in Section 18 — HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
If you believe we are unlawfully processing your personal information, you have the right to submit a complaint regarding:
• A breach of the Australian Privacy Principles, to the Office of the Australian Information Commissioner
• A breach of New Zealand’s Privacy Principles, to the Office of the New Zealand Privacy Commissioner
15. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: You may have additional rights depending on the country in which you reside.
Australia and New Zealand
We collect and process your personal information in accordance with Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020 (the “Privacy Act”). This Privacy Policy satisfies notice requirements under both laws, in particular regarding:
• What personal information we collect
• The sources from which we collect it
• The purposes for which we use it
• The recipients of your personal information
If you choose not to provide personal information necessary to fulfill these purposes, it may affect our ability to provide certain services, such as:
• Offering you the products or services you want
• Responding to or assisting with your requests
• Managing your account with us
• Confirming your identity and protecting your account
At any time, you have the right to request access to or correction of your personal information. You can do so by contacting us using the details provided in Section 18 — HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
If you believe we are unlawfully processing your personal information, you have the right to submit a complaint regarding:
• A breach of the Australian Privacy Principles, to the Office of the Australian Information Commissioner
• A breach of New Zealand’s Privacy Principles, to the Office of the New Zealand Privacy Commissioner
16. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Policy. If we make material changes, we may notify you by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to remain informed about how we protect your information.
17. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at [email protected].
18. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country or U.S. state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.
To request to review, update, or delete your personal information, please email us at [email protected].
